Sectors

Retail

Sign Language Interpreting for Retail Organizations

Every customer interaction matters. Every employee deserves to be heard. Asign helps Canadian retailers communicate with Deaf customers and Deaf employees – in the moment they need it most, without scheduling in advance.

A woman with her hair pulled back in a bun sits behind a customer service counter. She is having a conversation with a bearded man standing in front of the counter using Video Remote Interpreting On-Demand.

Instant interpreting for Deaf customers

Retail moves fast. Customer interactions at service counters, checkout areas, and consultation desks are unplanned – there’s no time to pre-book an interpreter.

With Asign On, our on-demand Video Remote Interpreting (VRI) service, your team connects with a qualified ASL or LSQ interpreter in seconds. All you need is a smart device with a camera and high-speed internet.

Learn more about Asign On

At Your Service Counters

Real–time interpreting at the point of interaction – so every Deaf customer receives the same quality of service as everyone else.

At Consultation Areas

For detailed conversations about products, services, or personal matters, clear communication builds trust and keeps customers coming back.

On the Store Floor

Product questions, returns, complaints – Asign On gives your team the confidence to assist any Deaf customer, any time.

Did you know?

Under the Accessible Canada Act (ACA), Canadian retailers are required to meet federal accessibility standards – including providing equal communication access for Deaf and hard of hearing customers and employees.

Learn more about ACA compliance

Three people having a conversation in sign language. There are people and various booths visible in the background.

Support your Deaf employees with sign language

Keep your entire team informed and included through sign language.

Employee Safety and Training

Safety briefings, onboarding guides, and training videos only work if every employee can access them. Translate once into ASL or LSQ and reuse across your organization.

Learn more about Asign Translation

Internal Policies and HR Communications

Deliver employee handbooks, policy updates, and workplace communications in sign language – so every member of your team receives the same information in their first language.

Meetings and Workplace Events

Include Deaf employees in team meetings, training sessions, and company events with scheduled sign language interpreting.

Learn more about Asign Interpreting

What sets us apart

We Prioritize Professionalism

We’re committed to client confidentiality. Our interpreters understand the context of your business and are prepared to communicate with accuracy and discretion.

We're Canadian

We have interpreters across the country who are familiar with various regional and provincial dialects of American Sign Language (ASL) and langue des signes québécoise (LSQ).

We're Community-Focused

We are actively involved in the Deaf and interpreting communities, giving back through charitable donations, sponsorships and student grants.

We're Women Owned and Led

Asign is certified with Women’s Business Enterprise (WBE) and WEConnect International.

Planning a meeting or event?

Make sure everyone can participate fully by booking sign language interpreters. Reach out to our team to learn about in-person interpretation or schedule a virtual interpreter.

Request an Interpreter

Ready to make your stores and services more accessible?

Fill out this form and we’ll reach out with a solution for your organization.