Regular conversations with Deaf customers and employees? Make your workplace more accessible with VRI On-Demand.

Discover on-demand interpreting
A white woman with glasses and a white shirt sits behind a desk at a bank. She is having a conversation with a Deaf customer using VRI On-Demand.

The fastest way to connect with Deaf employees and customers

No scheduling. No waiting. No barriers. 

Asign Video Remote Interpreting (VRI) On-Demand is a virtual service that connects your organization with a live ASL or LSQ interpreter in seconds. 

Whether you’re working with a Deaf employee or serving a Deaf customer, communication is instant and respectful—right when you need it.

Why written communication isn't enough

Here’s something you might not realize: for many Deaf Canadians, English or French is not their first language. 

American Sign Language (ASL), Langue des signes québécoise (LSQ), and Indigenous Sign Languages (ISL) are recognized as the primary languages of Deaf people in Canada, according to the Accessible Canada Act. 

That means relying on written notes or text can lead to confusion, missed details, and frustration. With VRI On-Demand, Deaf employees and customers are empowered to communicate in their own language—creating clarity, inclusivity, and better outcomes. 

The business case for accessibility

Accessible communication isn’t just compliance, it’s good business. It builds stronger relationships, boosts employee productivity, and improves customer trust. 

75-80%

Of people with disabilities say their customer experiences are failures.

10-15%

Of Canadians belong to the Deaf and hard-of-hearing community.

Learn more about the business case for accessibility

Here's how it works:

1. Open the secure app (or web platform)
2. Select your language: ASL-English or LSQ-French
3. Tap to connect with a professional interpreter—in seconds

Where organizations use VRI On-Demand

In the workplace

Keep Deaf employees connected and included, without waiting for a scheduled interpreter.

Common uses:

  • Team meetings and huddles
  • 1:1 check-ins
  • HR and emergency briefings
  • Questions and clarifications
  • Day-to-day conversations with colleagues

Case in point:

The Royal Canadian Mint uses VRI On-Demand to enable career growth and inclusion for Deaf employees.

In customer service

Help front-line staff confidently and respectfully serve Deaf clients on the spot.

Common uses:

  • Front desk and reception
  • Government and public service counters
  • Urgent or emergency interactions
  • Day-to-day customer questions

Accessible service = better experiences, compliance, and stronger trust.

Connect at your convenience! All you need is:

✔ Smartphone, tablet, or computer
✔ Camera
✔ Wi-Fi or mobile data

What our clients say:

“I was initially resistant because I was used to having an in-person interpreter in the room. But once I used VRI-On Demand, it was amazing—it transformed my life.”

– Carrie Downey, Lead Operator in the Assay Department at the Royal Canadian Mint

"I think every Deaf and hard-of-hearing person should have access to VRI On-Demand.”

– Simone Edwards-Forde, Deaf Adult Literacy Practitioner at ALSO

“Ten years ago, there was no accessibility at Service Canada and I had to communicate by writing, which took more time. Now things have changed because Asign’s VRI On-Demand is available.”

– Samira Savadkoohi, Service Canada visitor

Frequently Asked Questions

Pricing is customized to your organization’s needs. Contact us for details.

When organizations invest in VRI On-Demand, they are making a strategic commitment that extends beyond accessibility compliance. This investment facilitates effective communication, fosters inclusive interactions, and significantly enhances the experiences of Deaf employees and customers. By doing so, organizations demonstrate leadership in promoting equity, inclusion, and high standards of service.

Not yet—but it’s in our plans. 

Right now, Asign On-Demand is only available to businesses and organizations. But we’re committed to giving back by empowering Deaf Canadians with greater access. Bringing VRI On-Demand directly to the community is something we’re working toward.

Yes! Asign On-Demand works through an app and a web-based platform. Organizations need to sign up with us to get started.

We take security and quality seriously. Asign is ISO-certified, which means we meet strict international standards for quality and reliability. Our interpreters are members of the Canadian Association of Sign Language Interpreters (CASLI) and follow their Code of Ethics and Professional Conduct.  

On the technology side, we use secure platforms and host all data on Canadian servers to make sure your conversations stay private and protected.

Get started with VRI On-Demand

Want to make your workplace or services accessible to the Deaf community? 

Fill out the form below to get in touch with our team.


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